Order FAQs

Corgi Butt Thanks a Buttload Letterpress Card with Blue Envelope

FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?

  • Orders typically ship 1-3 business days from when the order was placed. 
  • Any orders placed Friday through Sunday will not ship until the following Monday, at the earliest.
  • Orders ship from Los Angeles, California via USPS Package Services.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

  • USPS transit times are only estimates and are usually between 3 to 8 days. However, since the pandemic began this timing has varied greatly.  We cannot guarantee an exact date, unfortunately.
  • Please give yourself plenty of time for your order to arrive!
  • If you need your items quicker, please consider upgrading to Priority Mail shipping.

HOW WILL I KNOW WHEN MY ORDER SHIPS?

  • You will receive a shipping confirmation email with a tracking number included when your order is shipped.

DO YOU SHIP INTERNATIONALLY?

  • Currently, our Shopify site is set up with Priority International through the United States Postal Service.
  • If you would like no tracking, please reach out and we can discuss a custom order for you. This is only possible for a single card purchase.

HOW DO I USE A DISCOUNT CODE?

  • In the Order Summary section of the checkout page, enter your code in the Discount Code bar and click Apply.
  • Only one discount code may be used at one time, so use the best one for you!

DO YOU OFFER A PLASTIC FREE OPTION?

  • Yes, just click Add a Note to Your Order upon checkout and let us know "No Plastic Please". We are still working on making this a permanent option, however feel free to let us know and we will do our best to reduce the plastic packaging that typically comes with items. 

WHAT IS YOUR RETURN POLICY?

  • We are happy to accept returns if the purchased item(s) are unopened and unused, and may be returned within 15 days of delivery.
  • Refund will be credited to your original method of payment.
  • Shipping costs are non-refundable, and will be excluded from the return amount.
  • Please email us at info@kissandpunch.com if you would like to begin your return process.

WHEN WILL I BE REFUNDED?

  • Your refund will be processed within 1-3 business days of its arrival to our shop, and the charges placed on your card will be credited to you.
  • Please note that refunds may take up to 10 business days, depending on your payment provider's processing times.
  • If you do not receive your refund within this time frame, please email us at info@kissandpunch.com.